1. Scope of Warranty

This warranty applies to the products and services purchased from hodina.xyz, including but not limited to wedding decorations, party supplies, and event services related to wedding parties.

We offer a limited warranty on the following:

  • Products: Wedding decorations, favors, party supplies, and accessories.
  • Services: Wedding planning, consultation, and event management services.

2. Warranty Period

  • Products: We offer a 30-day warranty from the date of purchase for any defects in material or workmanship on most items. Some items, such as custom-made products, may have a different warranty period, which will be clearly stated at the time of purchase.
  • Services: Our services, including wedding planning and event coordination, are warranted to be performed as described in the service agreement. Any defects or dissatisfaction must be reported within 7 days after the event has concluded for review.

3. What Is Covered Under Warranty

  • Products: The warranty covers manufacturing defects such as flaws in materials, stitching, or broken components that occur under normal use.
  • Services: The warranty covers issues such as failure to perform services as agreed, such as incomplete setup or mismanagement of scheduled services.

4. What Is Not Covered Under Warranty

  • The warranty does not cover:
    • Damage caused by misuse, neglect, or accident.
    • Wear and tear from normal use.
    • Changes in color, fading, or physical damage due to external environmental factors (e.g., weather, exposure to sunlight).
    • Any services rendered outside of the initial scope of work agreed upon in the service contract.
    • Items marked as “Final Sale” or “As-Is” at the time of purchase.

5. How to Request Warranty Service

If you believe that a product or service purchased from hodina.xyz is defective or does not meet the warranty requirements, please contact us at admin@hodina.xyz within the warranty period. You will need to provide the following information:

  • Your order number or service reference number.
  • A detailed description of the issue.
  • Any relevant photos of the defective product or the problem with the service (if applicable).

After receiving your request, we will review the issue and guide you through the next steps for resolution, which may include a repair, replacement, or refund, depending on the circumstances.

6. Refunds and Replacements

For defective products, we offer the following options:

  • Replacement: A replacement product may be offered if available.
  • Refund: If a replacement is not available or the issue cannot be resolved, we will offer a full refund for the purchase price.

For services, if we are unable to correct any issues identified during the event, a partial or full refund may be considered based on the scope of the issue and the agreement.

7. Limitation of Liability

To the extent permitted by law, hodina.xyz is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product or service. Our liability is limited to the purchase price of the product or service in question.

8. Changes to the Warranty Policy

hodina.xyz reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the bottom of the policy. We encourage you to review this policy regularly for any updates.

9. Contact Information

If you have any questions or concerns about this warranty policy, or if you would like to file a warranty claim, please contact us at:

Email: admin@hodina.xyz
Website: www.hodina.xyz